Managing the Development of Your Account Managers

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About This Webinar

Managing the Development of Your Account Managers

This training session will introduce you to 2 models you can use to better assess and improve the performance of your account managers.

First, we’ll outline Mirren’s Talent Assessment Model, based on the 5 critical skills and motivators of greatest importance to clients. In other...

Managing the Development of Your Account Managers

This training session will introduce you to 2 models you can use to better assess and improve the performance of your account managers.

First, we’ll outline Mirren’s Talent Assessment Model, based on the 5 critical skills and motivators of greatest importance to clients. In other words, you’ll consider the performance of your account teams – but from the perspective of your clients.

Then, we’ll look at “The 9 Box Grid,” developed by McKinsey. This is a powerful talent management model in which people are divided into 9 groups – based on their current and potential performance (growth potential). Based on this assessment, you can pinpoint your high and weak performers and deploy more effective development strategies. Your strongest team members with the greatest potential require an approach that is much different from low-performers with low potential.

In this session, you’ll take away 2 models that provide practical insight to help improve the performance of your account teams.


Training Materials

Following the session, you will be provided with 2 weeks of recording access.


Who Should Attend

This training is designed for those who manage any client services team members, particularly those at an account supervisor level or higher. HR will also find the session insightful.

Instructors

Brent Hodgins

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